Inquiry

Regarding inquiries from outside Japan

If you are located outside of Japan, regardless of the nature of your inquiry, please contact us by the following email address:

overseas-section@hanshin-dw.co.jp

In your inquiry, please include the title of your inquiry, the details of your inquiry, your name, your email address and your telephone number.
Please note that for some inquiries, it may take some time to respond.

Inquiries to individual factories and branches

For inquiries related to individual factories and branches, refer to the contact information on the "Factories and Branches" page and submit an inquiry.

Factories and Branches

Personal Information Protection Policy

The Hanshin Diesel Works, Ltd. (hereinafter "our company") considers the protection of all personal information related to our company to be our social responsibility in the course of performing our business activities, and makes thorough efforts toward the proper handling of personal information.
In order to prevent the infringement of personal privacy, our company takes great care toward the management of personal information, including information on our customers and business partners, and handles such information based on the following policy.

  1. Acquisition of personal information

    When our company acquires personal information, its purpose of use is clearly indicated, and it is acquired by legitimate and impartial means only to the extent required to accomplish those purposes of use.

  2. Use of personal information

    When our company uses personal information, it does so only to the extent required to carry out operations within the range of the purpose of use specified when it was acquired.

  3. Provision of personal information to third parties

    Our company will not provide personal information which we own to third parties, except in the following situations:

    • If agreement by the subject of the personal information has been acquired
    • If it has been judged to be required by laws and regulations
    • If it is required in order to protect human life, physical health, or property, and it is difficult to acquire agreement by the subject of the personal information

  4. Management of personal information

    In order to ensure the correctness and safety of personal information, our company implements safety measures such as information security measures, and makes efforts to carry out appropriate preventive and corrective measures to prevent the unauthorized access, loss, destruction, manipulation, exposure, etc. of personal information.

  5. Ongoing improvements

    In order to respond to legal and environmental changes pertaining to personal information protection, we strive to make ongoing improvements to our measures for personal information protection.

  6. Disclosure, correction, termination of use, and deletion of personal information

    If there are any requests from the subjects of personal information for matters including the disclosure of personal information; notification of its purpose of use; disclosure, correction, termination of use, etc. in cases such as when the content of the personal information is contrary to facts; or discontinuation of its provision to third parties (hereinafter "disclosure, etc."), our company will respond within appropriate and reasonable time periods and extent based on laws and regulations.

  7. Complaints and other opinions

    If you have any opinions, questions, etc. regarding our company's handling of personal information, please contact us using the following information.
    Contact: General Affairs Department, the Hanshin Diesel Works, Ltd. TEL: +81-78-923-3446 FAX: +81-78-923-0555